Answers to All Those Frequently Asked Questions

General

What is Fourplay?


Fourplay is the official double dating app where users team up with a friend and match with other pairs. Meet twice the singles in half the time...you’re welcome!




So how exactly does this whole "Fourplay thing" work?


It’s easy! First, you download the app from either the App Store or Google Play. Next, you create an account which involves uploading a personal photo and sharing your “Stats.” Then, you form a team by joining forces with a friend. As a team, you and a friend will view other teams and decide whether or not you are interested in double dating. When there is unanimous interest amongst all 4 members, you’ve got yourself a match! A match generates a fourplay chat, where the four of you can discuss meeting in person for a double date.




Is Fourplay available for both iOS and Android?


Yes! You can get it here for iOS and here for Android. Anything else?





My Account

What are "Stats?"


Stats = About You. Stats give potential matches a sense of who you are. There are only four required stats, which include age, gender, height and geographic location. However, there are tons of opportunities to show more of what makes you you! You can choose to share additional stats at any time, and you can also add free text to your Team Profile.




Why do I have to provide personal information?


We ask for your demographic information so that other members on fourplay can learn basic things about you. Let’s be real, “love at first sight” is a little difficult when seeing a person for the first time on an app. With that said, it is not necessary for you to share all the possible stats. On many questions, you’ll notice a “Skip” option.




Where do I provide my Stats?


Provide your Stats upon creating an account. There are only four required stats, but feel free to share more. This stuff can be edited at any time by tapping “account” at the bottom of fourplay. Check out the next question about editing stats for further instructions.




Can I edit my Stats?


You can edit stats at any time by tapping the account icon on your bottom right screen, then tapping the pencil in the upper right hand corner.




Why do I have to add a picture of just me?


Remember, in a fourplay chat there will be four people chatting. To identify yourself, we ask for a personal photo that will be used as your thumbnail.




How do I delete my account?


Tap account at the bottom of your screen. Then scroll to the bottom of the page and tap Delete Account.




What will happen to my account if I delete the app?


Your account will remain active unless you delete it, whether or not you have deleted the app. This means your team(s) will still appear to other members.




What will happen to my teammate if I delete my account?


Your teammate(s) will no longer see the matches and group messages that you had created together as a team. So, it’s a good idea to tell your teammates that you are going to delete your account before doing so.




Can I change my account password?


Sure. Tap tools, then tap Change Password.




Can I change my account information?


Absolutely. You can edit your account at any time by tapping the account icon on your bottom right screen, then tapping the pencil in the upper right hand corner. Make sure to tap “Save” after you edit.





Teams

So, what exactly is a "team?"


A team consists of you and one other person of your choosing - your Wingman or Wingwoman. It can be your best friend, a sibling, Hitch, or pretty much anyone else you want to join forces with in order to meet and go out with other pairs of singles.




Is there a limit to how many teams I can be on?


Nope. Unlimited teams is just one of the many benefits of being a fourplay member. So crack open that address book and invite as many people, or accept as many invitations as you like...provided your soon-to-be-packed social calendar can handle it!




How do I invite someone to be my teammate?


Open the app and tap the teams icon at the bottom of the screen. You’ll then notice a green plus sign to the right. Tap that button and enter the phone number or email address of your desired teammate. They’ll receive a notification that you want to team up if they already have Fourplay. If they don’t, they’ll get a text which prompts them to download the app so you two can get swipin’.




How do I accept an invitation?


There are two ways. You can tap the teams icon on the bottom left screen, and then check out your requests. Another way is by viewing your notifications. Tap the bell icon located in the top right corner of your screen to see who wants to team up.




How do I edit a team profile?


Simple. Tap the teams icon on the bottom left screen and your teams will appear. You can choose to edit team page there.




I have more than one team. How does Fourplay know what team I want to use?


The default team will be you and whatever teammate you were using Fourplay with when you last used the app. Keep reading to find out how to switch between your teammates.




How can I switch teammates?


First, tap either the fourplay icon or matches. At the top left screen, you’ll notice your teammate’s thumbnail photo and yours side by side with your names. Here, you can switch teammates by accessing the dropdown menu. Tap the down arrow for the dropdown menu and it will display all of your teams on the bottom of your screen. You can also tap “teams” on the bottom of your screen. Select your desired teammate you want to be live with.




How do I delete a teammate?


To delete a teammate, tap teams on the bottom left. Find the teammate you wish to delete and tap Edit Team Page. Once there, scroll all the way down to the bottom and tap Delete this team.





Matching

How do I view other teams?


Here's where the fun begins! Tap the Fourplay icon in the bottom left corner. You’ll see one team at a time. If you like their picture, tap it to view their full profile. The profile will provide you with each person’s stats and more team photos. Interested? Give a thumbs up or swipe right.




Why can’t I view other teams to match with?


If you’re having trouble viewing other teams, it probably means you haven’t teamed up yet. You won’t be able to view other teams solo, so consider checking your notifications and requests to see if anyone has invited you to team up. Or, you can always bug your friend to respond to your invite! Another reason may be because you’ve scrolled through all the potential matches. Hang tight, more will be (sc)rolling in before ya know it!




Can I edit my team’s match preferences?


Anytime! Tap teams on the bottom left. Find the team you wish to modify and tap Edit Team Page. At the top of the screen, you can slide the toggle to Preferences to make changes.




How do I view my matches?


Tap matches at the bottom of your screen. You’ll see your teammates thumbnail photo and yours side by side on the top left of your screen. That means you’re using the app with that as your active team. Open the fourplay chat and then tap that team’s thumbnail photo at the top to view their team profile. Have other teammates? Tap the down arrow to access the dropdown menu and pick a different teammate. Then, you’ll see the matches that have been made with the chosen teammate.




Can I filter the matches who get shown to me?


Yup. Every team has team preferences. You will make your preferences for your team each time a new team is created. To modify these preferences, tap teams on the bottom left screen. Find the team you wish to modify and tap Edit Team Page. At the top of the screen, you can slide the toggle to Preferences to make changes.




Why can’t I see a match that I could see before?


This could be happening for a few reasons. It’s possible that your teammate has deleted their account, or that someone on the other team did the same. Lastly, the other team or your teammate may have decided to delete the match. If your teammate decided to delete the match you can find that information under the bell icon on the top right of your screen.




Do matches and/or group messages expire?


Never. If you’re not ready to break the ice right this minute, you won’t lose the chance.




How do I delete a match?


To delete a match tap “matches” at the bottom center of your screen. Tap the team you want to unmatch with. Scroll down to the bottom of that team’s page and delete the match. Your teammate will be notified that you deleted the match.





Messages

What is a Fourplay Chat?


Now you're talking (literally). The Fourplay Chat is where you, your teammate, and the two other teammates get to talk with each other and plan your upcoming double date. The Fourplay chat background is blue to help distinguish it from the Team Chat. To learn more about the Team Chat keep reading.




What is the Team Chat?


The Team Chat is a safe and private space for you and your teammate to talk without the other team seeing what you are saying. The Team Chat background is green to help distinguish it from the Fourplay Chat.




How do I view my group messages?


Tap the matches icon at the bottom of your screen. Tap the match you want to open the Fourplay Chat with. FYI- you’ll see your thumbnail and your teammate’s thumbnail side by side up top on your screen. That means you’re using the app with that as your active team, so you’ll see the matches and group messages specific to that team. Have other teammates? Tap the down arrow to access the dropdown menu and pick a different teammate. Then, you’ll see the messages specific to the teammate you have chosen.





Logistics

How do I know “who’s with who?”


You won't until you try! And that’s the fun. Go into the Fourplay experience being open to either person. The goal is for all four people to have a great time on the double date. Don’t think too much and let the chemistry come naturally. You never know who you will end up vibing with in real life.




Who makes the plan for the double date?


Anyone involved in the match…What, do you want us to do everything for you??




How can I talk to an individual after my date?


If you liked someone in particular on your date, exchange phone numbers! We don’t expect you to double date forever. Unless of course you’re a Siamese twin, in which case...




What if I have to cancel my date?


It happens. Reschedule in the fourplay chat. Don’t worry, neither the match nor the message will ever expire. Make sure you tell your teammate that you need to cancel so that the date isn’t a 2 on 1.




I don’t have any photos with my teammate. What should I do?


Hmmm. Screenshot you and your teammate FaceTiming? Just kidding (kind of). Go into your friendship page on Facebook? If you can’t find a picture of you two together, feel free to upload some of you alone and some of your teammate alone. You can also cut up and paste individual pics of yourselves if you’re tech-savvy. Whatever works!




What if I do not want to double date with a team that my teammate likes?


You don’t have to. Just because your teammate has given the thumbs up doesn’t mean it’s a match. Remember, the interest has to be unanimous in order to create a match.




Can people search for me on Fourplay?


Not at the current time. Your privacy is important to us. The only way somebody can see if you’re on Fourplay is by coming across your team by chance or if another member tries to team up with you.




What is the Cold Shoulder?


Give someone the Cold Shoulder who you don’t wish to interact with on Fourplay. We get it, no questions asked. With the Cold Shoulder feature, you can block, avoid, or report individuals or teams. For reasons you may want to use this feature keep on reading.




How do I make sure I don’t come across a specific person (or they don't come across me) on Fourplay?


Easy! Use our Cold Shoulder feature to avoid someone such as your ex, a coworker, or a family member, etc. Tap tools to access the Cold Shoulder and then tap Avoid. Follow the easy steps. Not only will you never come across this person, but this person will never come across you either. Not sure if someone is a Fourplay member? That’s ok. Enter their info anyway. If the person ever joins, we’ll make sure you two don’t cross paths. Awkward crisis averted!




How do I block a member on Fourplay?


Use our Cold Shoulder feature to block a member or team. Tap tools to find the Cold Shoulder and then select Block. Follow the easy steps. We’ll ask you if you want to block just one member or an entire team before we burn any bridges.




How do I report a member on Fourplay?


Use our Cold Shoulder feature to report a member or team. Tap tools to find the Cold Shoulder and then choose Report. Follow the easy steps. Thanks for bringing it to our attention that a Fourplay member is using offensive or unsafe behavior, or in any way violating our Terms of Use.





Techie Stuff

Can I stay logged in?


Sure! When you enter your login information, check the circle for “Keep me logged in.”




Can I turn off push notifications?


Yes. Tap tools and then find Push Notifications. Use the toggle to turn notifications on and off.




Is it required that I allow Fourplay to access my contacts and camera?


Nope. But if you allow Fourplay to access your camera, you can upload your photos directly from your device. We don’t recommend a photo-less profile! By allowing Fourplay to access your contacts, we can help you see which of your acquaintances are already members and make it easier for you to invite them to team up.




How do I log out?


Tap Tools. The last menu option is Logout.





Safety

How do I know I am talking to a real person?


We use a unique code to verify the identity of every member who joins and to ensure to the best of our ability that the member is not a robot.




What can I do to ensure my own safety?


Bring your teammate on your date :). Also, we recommend you always do your research on who you’re talking to. Red flags include refusing to provide last name, inability to find the person on the internet, or pictures that are obscure or inconsistent. Additionally, we encourage you to use your device to share your location with someone you trust before you go on a date. You can always reach out to us via Tools → Contact Support if you are suspicious of someone. If you ever feel you are in immediate danger, call 911. For more smart dating tips tap here.




How can I block a member on Fourplay?


Use our Cold Shoulder feature to block a member or team. Tap Tools to find the Cold Shoulder and then select Block. Follow the easy steps.




How can I report a member on Fourplay?


Use our Cold Shoulder feature to report a member or team. Tap Tools to find the Cold Shoulder and then select Report. Follow the easy steps. Thanks for bringing it to our attention that a Fourplay member is using offensive or unsafe behavior.





Contact

How can I contact Fourplay Support?


Tap Tools and then Contact Support. You can also always email us at info@fourplaysocial.com. We’d love to hear from you!





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